Grant Funding Solutions (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect data in connection with our services, which include (but are not limited to) double glazed windows and doors, bathrooms, kitchens, roofing, heating, and insulation work.
1. Who We Are
Grant Funding Solutions provides advice, quotations, and installation services for a range of home improvements and energy-efficient upgrades throughout the UK. We operate under UK data protection laws and act as the data controller for the personal information we collect.
2. The Information We Collect
We may collect the following information when you contact us, submit a form, or use our services:
Name, address, and contact details (phone number and email).
Property information (e.g. type of property, ownership status, insulation details).
Project requirements (e.g. windows, doors, kitchens, heating systems, insulation, roofing).
Eligibility details for funding or grants (e.g. benefits, income, household size).
Notes from surveys, quotations, or installation visits.
Marketing preferences and communication history.
We may also collect website usage data (such as cookies and analytics) to help us improve our website and services.
3. How We Use Your Information
We process your data to:
Provide quotations and arrange surveys or installations.
Assess eligibility for relevant home improvement funding or government schemes.
Communicate with you regarding your enquiry, quotation, or project.
Manage and improve our website, customer service, and operations.
Meet legal, regulatory, and compliance obligations.
4. Sharing Your Information
We do not sell your personal data. However, we may share your information with trusted third parties, such as:
Surveyors, installers, or contractors carrying out work at your property.
Energy or funding partners assisting with grant applications or compliance.
IT, hosting, or CRM providers who support our business systems.
Regulators or government bodies when legally required.
All partners and service providers are required to handle your information securely and in accordance with data protection law.
5. Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
Contractual necessity – to provide a quote or deliver services you’ve requested.
Legitimate interests – to manage and grow our business while respecting your rights.
Consent – for marketing or when you opt-in to communications.
Legal obligations – where we are required to keep records or provide information by law.
6. Data Storage & Security
We store personal information securely using encrypted systems and restricted access.
Data is only retained for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
We take appropriate technical and organisational measures to protect your information from unauthorised access or misuse.
7. Your Rights
Under UK GDPR, you have the right to:
Request access to your personal information.
Request correction or deletion of your data.
Withdraw consent for marketing at any time.
Object to or restrict how we process your data.
Request that we transfer your data to another service provider.
To exercise these rights, please contact us using the details below.
8. Cookies & Website Tracking
Our website may use cookies and analytics to improve functionality, measure performance, and personalise content. You can manage or disable cookies through your browser settings.
9. Marketing Communications
If you have opted in, we may contact you with relevant information about products or funding opportunities that may interest you. You can unsubscribe at any time using the link in our emails or by contacting us directly.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and any significant changes will be communicated to you.
Last updated: September 2025